[techno challenged]

Everyone asks how to move contacts from the BB to the SIM but I have the opposite issue. I hit the "transfer from SIM to address book" and it says it is transferring but it doesn't actually move anything. I somehow got some of the contacts to move(only a partial list) but have no idea how I did it. Please help. I am new to the BB world and have spent the first week of having this phone trying to operate it. Auuggghh. I am sooo frustrated!