What OS do you have on your device and what OS did you have when you created the backup?
When I first went to 4.5 and then did a backup, and then downgraded back to 4.3, the same thing happened when I tried to restore the 4.5 backup to the 4.3 OS. Never found a work around. Had to do a restore from an older backup.
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No longer a BES Admin, but it was fun while it lasted!
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