[rollin_on_14s]

BES 3.6, yes i know its old, but it has been humming for 6 years.
Exchange 2003
BB 8900 latest software from T-Mobile
Desktop Software 5.0

There are about 60 users on this server working flawlessly. One, and only one, user is having this issue.

If he has wireless reconcile ON then he cannot press the "I" key or select the "file" option to file messages in his Exchange folders. If he selects "View Folder" then there is just a list of folders on the BB not the Exchange folders.
If he turns WR OFF, syncs it, then the Exchange folders are there and to reconcile you have to plug it up and sync it and it performs as expected. If you go back and turn WR ON the Exchange folders disappear again.

I have deleted and re-added the user from the BES, upgraded the Desktop software, upgraded the handheld software, deleted the Folder and Folder ID in the advanced backup and restore, punched it.

Any help would be appreciated.

[rollin_on_14s]

TECH: Hey dummy, why don't you just reboot the server.

USER: Ok, I think I will. Great Scott, that worked.

TECH: When in doubt, reboot!

USER: GEE thanks Tech guy, you are soooooo smart.