[rongill]

Running lotus notes.

Here's the story. User's bb died we got him a new one and used the device switch wizard. After that he received duplicate entries on his device and was missing some on his desktop.

What i did yesturday was delete the duplicates from his BB and disabled wireless sync and tried with the usb cable. It said it did the 2 way sync (add entry if it wasn't on the desktop or vise vesa)

but it didn't work .. any suggestions. It's the president of the company .. so don't wanna mess anything up.

[rongill]

so i did a one way sync from the bb to the desktop and it added all the proper entries. Looked on the BB and there were duplicates again.

I did a rset and it only downloaded a portion of his meetings and not the rest .. any ideas?

[freakinvibe]

The "Device Switch Wizard" should only be used if you have the old and the new device available. But you wrote that the old device had died. So I think that's why things messed up.

The only solution I see here is to wipe the device and do an enterprise activation.