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10-25-2009, 04:49 PM
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#1
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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Bold repair Facility
Please Login to Remove!
I have a Bold, purchased from ebay to replace my original Bold that went swimming (the swimming bold still works, but leery of the extent of the water damage...so i use it as a spare..), that needs repair.
It's (to clarify the ebay Bold, not the swimming Bold.. ..) got intermittent audio, definitely an intermittent issue in the fone itself, and holding the cover tight in just the right place gets old. It's also got a loose cover latch, but that is minor compared to the audio issue. Bottom line, it needs some repair.
I've done some googling for repair services, but wanted to get some insight from the experts on the board as to who is the best to go to...this is more than just replacing a trackball or fixing a keyboard, and that seems to be the standard repair most offer.
any suggestions?
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10-25-2009, 05:56 PM
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#2
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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Wirelessly posted (overwhelmingly stressed)
www.horizonwirelessonline.com
Top notch expertise top notch customer service!
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ZED 10
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10-25-2009, 07:19 PM
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#3
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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I did a posting search, and I did look at horizon..but honestly, as cluttered as the website is, and the fact they are in canada, steered me elsewhere.
Do you work for them..or have previously used them, or..?
Last edited by DonFL; 10-25-2009 at 07:21 PM..
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10-25-2009, 07:33 PM
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#4
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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They are sponsers of the forums.
They do alot of the unlocking for members, as well as other blackberry related things.
Trackball changing etc.
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~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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10-25-2009, 07:50 PM
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#5
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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Wirelessly posted (overwhelmingly stressed)
I do not work for them!
I have sent many devices to them and been very happy each and everytime!
The owner is top notch.
Anytime I have had a question they answered promptly.
I have used other services around and frankly have had less than average experience, in fact was told by one that my BB wasn't repairable. Horizon fixed it!
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ZED 10
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10-25-2009, 08:17 PM
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#6
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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Wirelessly posted (overwhelmingly stressed)
I too have used other services and have NOT found anything better, one of my devices are there as we speak. It cost me 10 bucks to ship from Oklahoma and take ups about a week to get there. The fact that I use Horizon Wireless is because of there customer service, you will not find anyone better, more honest and friendly than them. Repairs are what they do, sales on new devices and phone related products.
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ZED 10
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10-25-2009, 08:31 PM
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#7
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Wirelessly posted (9530; (I'm mobile) MF231; 35h)
I'll recommend Horizon as well.
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10-25-2009, 10:09 PM
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#8
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BlackBerry Extraordinaire
Join Date: Jun 2007
Location: In the Off Topic Lounge.
Model: 9000
OS: 4.6.0.282
PIN: g Bomb!
Carrier: The Newest AT&T
Posts: 2,321
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Wirelessly posted (My name is Bubbles)
Quote:
Originally Posted by ezrunner
Wirelessly posted (overwhelmingly stressed)
I too have used other services and have NOT found anything better, one of my devices are there as we speak. It cost me 10 bucks to ship from Oklahoma and take ups about a week to get there. The fact that I use Horizon Wireless is because of there customer service, you will not find anyone better, more honest and friendly than them. Repairs are what they do, sales on new devices and phone related products.
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Wow, that's exactly what I said.
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Dacy Jackson
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10-26-2009, 12:11 AM
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#9
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Talking BlackBerry Encyclopedia
Join Date: Mar 2006
Location: Alabama
Model: BOLD
OS: 4.6
Carrier: AT&T / Verizon
Posts: 380
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Quote:
Originally Posted by DonFL
I have a Bold, purchased from ebay to replace my original Bold that went swimming (the swimming bold still works, but leery of the extent of the water damage...so i use it as a spare..), that needs repair.
It's (to clarify the ebay Bold, not the swimming Bold.. ..) got intermittent audio, definitely an intermittent issue in the fone itself, and holding the cover tight in just the right place gets old. It's also got a loose cover latch, but that is minor compared to the audio issue. Bottom line, it needs some repair.
I've done some googling for repair services, but wanted to get some insight from the experts on the board as to who is the best to go to...this is more than just replacing a trackball or fixing a keyboard, and that seems to be the standard repair most offer.
any suggestions?
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Yes go to att.com the BOLD is only $39.00 now online for a limited time.
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10-26-2009, 05:09 AM
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#10
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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thanks for all the recommendations on horizon..i'm now convinced..
but will also check out the 39 dollar offer...
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11-02-2009, 09:11 PM
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#11
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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I've sent Horizon 2 emails from their website, no response. Anyone have an email address for their service dept that gets response?
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11-02-2009, 09:17 PM
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#12
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Platinum Sponsor
Join Date: Dec 2006
Location: CANADA
Model: 9920
OS: 5.2.0.168
PIN: 3218B513
Carrier: ROGERS AND FIDO
Posts: 885
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Wirelessly posted (BlackBerry 11000 Colosol)
I'm sorry sir. I don't think I'm getting all emails from site. I'm very sorry.. When did you send the emails? They never made it this way. We answer all emails. Give us a call if you can tomorrow
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11-02-2009, 09:36 PM
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#13
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Platinum Sponsor
Join Date: Dec 2006
Location: CANADA
Model: 9920
OS: 5.2.0.168
PIN: 3218B513
Carrier: ROGERS AND FIDO
Posts: 885
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Wirelessly posted (BlackBerry 11000 Colosol)
And for the record we answer all emails within 10 minutes. I don't think they ever came this way. I have a feeling site was maybe down for Maintenance. Most likely server was being worked on. Again very sorry.
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11-02-2009, 09:40 PM
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#14
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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Just sent you a PM.
Sent the two messages over a week's time. Both times, the message appeared to go thru, said I would get a response. Seems pretty coincidental that it would be server maintenance two different times..
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11-02-2009, 09:43 PM
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#15
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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as a test, just sent you an email the same way i sent the first two from your website. directed it to repairs. let me know if you receive it.
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11-02-2009, 09:54 PM
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#16
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Platinum Sponsor
Join Date: Dec 2006
Location: CANADA
Model: 9920
OS: 5.2.0.168
PIN: 3218B513
Carrier: ROGERS AND FIDO
Posts: 885
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Wirelessly posted (BlackBerry 11000 Colosol)
Quote:
Originally Posted by DonFL
Just sent you a PM.
Sent the two messages over a week's time. Both times, the message appeared to go thru, said I would get a response. Seems pretty coincidental that it would be server maintenance two different times..
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No idea. Repair tab you are clicking is not coming to us. I do apologize. All other emails to sales, service, and wholesale are coming through. Again, very sorry
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11-02-2009, 10:04 PM
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#17
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BlackBerry Extraordinaire
Join Date: Jun 2007
Location: In the Off Topic Lounge.
Model: 9000
OS: 4.6.0.282
PIN: g Bomb!
Carrier: The Newest AT&T
Posts: 2,321
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Wirelessly posted (My name is Bubbles)
Horizon Wireless isn't in the web design business, they do cellular repairs, I understand that first impressions mean a lot but it is something that just happened. I challenge you to find one, just one negative feedback on ANY forum about horizon wireless, you won't.
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Dacy Jackson
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11-03-2009, 06:36 AM
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#18
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9650
Carrier: Verizon
Posts: 53
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Quote:
Originally Posted by DacyJ
Wirelessly posted (My name is Bubbles)
Horizon Wireless isn't in the web design business, they do cellular repairs, I understand that first impressions mean a lot but it is something that just happened. I challenge you to find one, just one negative feedback on ANY forum about horizon wireless, you won't.
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never fear, we exchanged a couple PMs and have the details sorted out.
i don't believe i said a negative word about their service..in fact, i'm sending my device to them for repair. and hopefully, they can get the bug worked out on their website so others won't have the same experience i did.
you'll note my request was for an email address that would get to them, so i COULD give them my business.
thanks for the insight on their services, it's obvious you are a huge supporter and defender of theirs, and i'm sure they appreciate that.
i'm expecting that once i get mine back, repaired, i'll feel the same way.
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11-03-2009, 10:59 AM
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#19
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BlackBerry Extraordinaire
Join Date: Jun 2007
Location: In the Off Topic Lounge.
Model: 9000
OS: 4.6.0.282
PIN: g Bomb!
Carrier: The Newest AT&T
Posts: 2,321
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Wirelessly posted (My name is Bubbles)
I didn't mean to come off that way, I just stand behind them 100%.
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Dacy Jackson
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