[Hey Chickie]

Help... My bbm icon is gone and I don't have it in my downloads or apps etc... where did it go?

[aiharkness]

Wirelessly posted

Did you make sure it isn't hidden? Bring up the menu and select show all. You may have to be in certain folders to see show all in the menu. Do that and look around.



If you don't find it, next step would be a hard reset. After that, if it still isn't there, resend service books.

[Raptor464]

Sometimes its located in the "Instant Messages" folder

[Hey Chickie]

thanks guys.... I'm trying... I looked in instant message folder and the icon is gone... then if I "download" it again it tells me I already have it... ughhh....where did it go?

[visortgw]

Take a look at this thread -- I believe that it is another instance of the same issue: (http://www.blackberryforums.com/gene...ml#post1567060)

My suggestion is to remove BBM, remove any unused apps, reboot, and download/install BBM from scratch.