[Kamau]

Just switch providers. Sprint CS is not known for its helpfulness. There's a reason they are hemorrhaging customers. They were my first carrier, and I gladly paid the ETF just to rid myself of them.
Posted via BlackBerryForums.com Mobile

[stevetaz]

No more advice to offer, but I must say that in the five years I have been with Sprint I have had to contact customer support only a few times and I have visited a Sprint corporate store a few times for assistance with hardware issues and a service issue. In each case I have found the reps to be courteous, helpful and far from disinterested.

I suppose the rep they have earned came from somewhere, but my personal experience has been very positive.

I guess I am lucky.....

[bertimus2002]

Go to Consumerist.com and do a search there for Sprint. They have a hotline setup with Executive Care that will listen to what's going on and see what they can do.