Guys,
I´m not a newbie to BBs in general but this one has thrown me and the local tech guys for a loop. I´m living overseas on a work assignment in El Salvador. I have a BB Storm, 9530 running version 4.7.0.148 Platform 4.0.0.181. This was an ebay used purchase and from the branding screen it looks like it originally was on the Bell network. I presently have a SIM in it from Latin American phone giant TIGO. (BTW real nice folks and good customer service in my experience)
The voice side works great. Email is fine. BBM is fine. The problem has crystalized when I try to go online from the device. They have configured, re-registered and re-serviced booked this thing til the cows came home. It never actually connects to the net. After the last two hour session at the TIGO store today with the Store BB tech on the phone with his support supervisor etc, the guy confessed his frustration. He noted that they have no problem with pearls, Bolds or any other BB model except the Storm. As he explained it and I believe that he is giving me his honest understanding of the problem not some BS excuse, the Storm unlike the other BB comes with an internal firewall. They have been unable to get at the firewall to be able to configure it to allow net access to any Storm owners. He was very surprised that they got as far as they did with my unit, BBM and Email. No other Storm owners here have gotten this far. I told him that I would post this up. He said that if I could get a step by step go by of how to access and configure the internal firewall to allow their method of net access he would do it and call the other Storm owners back in to pass the fix along.
Does this problem ring a bell? I tried to search but didn´t find anything on point. Then again, I was probably doing it wrong.
Thanks in advance for your responses.