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09-14-2011, 07:27 PM
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#1
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New Member
Join Date: Sep 2011
Model: 9780
PIN: N/A
Carrier: Digicel
Posts: 4
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No BIS on switching carrier :(
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Hello, i moved to barbados, so i bought a new sim, and when the carrier tried to set up the BIS it said the phone was imcompatible. Apparently I had to cancel my old plan back home with my old carrier, which i did... but it didnt work. Could there be something to reset?
Help me please! :(
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09-14-2011, 07:34 PM
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#2
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: No BIS on switching carrier :(
Did you specifically cancel your BIS account?
What is the exact error message? And what do you mean by incompatible?
Is your current GSM phone (9780 I assume) unlocked? Is Digicel a GSM carrier or CDMA?
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09-14-2011, 07:47 PM
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#3
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New Member
Join Date: Sep 2011
Model: 9780
PIN: N/A
Carrier: Digicel
Posts: 4
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Re: No BIS on switching carrier :(
Digicel is GSM, I specifically canceled the BIS and the error message when activating the BIS is "Cannot activate selected plan. Your device is incompatible with this service."
You have to send a series of network codes, starting with *136# then Digicel sends you a text with further instructions and so on, and i go throught it till the last one when it gives the error code.
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09-14-2011, 08:17 PM
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#4
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: No BIS on switching carrier :(
Time to call Digicel then. Are you sure that you have a BB data plan and that your phone is unlocked?
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09-14-2011, 08:46 PM
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#5
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New Member
Join Date: Sep 2011
Model: 9780
PIN: N/A
Carrier: Digicel
Posts: 4
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Re: No BIS on switching carrier :(
Yes im sure of both those things, but calling digicel wont work because they were dumbfounded by the error message in the store. I dont know if there is anyway to reset within the phone the data carrier for the BIS. The digicel people said that when i had the previous carrier, it "locked in" the data/bis to them... I dont know how accurate that is because even after ending the service the problem remains...
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09-14-2011, 09:16 PM
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#6
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: No BIS on switching carrier :(
The people in the store know nothing. Call tech support. My guess is the BIS account wasn't canceled and/or your phone isn't unlocked.
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09-14-2011, 10:11 PM
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#7
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New Member
Join Date: Sep 2011
Model: 9780
PIN: N/A
Carrier: Digicel
Posts: 4
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Re: No BIS on switching carrier :(
Hmm.. ok cool... I just check again with my old carrier who assured me the old BIS was canceled. And i assume the phone is in fact unlocked because I was able to put the new sim in successfully, or do u mean another sort of 'unlocked'?
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01-15-2012, 03:49 PM
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#8
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New Member
Join Date: Jan 2012
Model: 9300
PIN: N/A
Carrier: Digicel Jamaica
Posts: 1
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Re: No BIS on switching carrier :(
Hi, I'm having a similar problem as well. Were you able to eventually use the internet services in Barbados?
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04-07-2012, 09:06 PM
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#9
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New Member
Join Date: Apr 2012
Model: 9780
PIN: N/A
Carrier: digicel
Posts: 1
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Re: No BIS on switching carrier :(
hi, i gettin the same problem,
how did u get the problem solve
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