[fsa3]

Hi,

I just tried the headset that came with my BB and it doesn't seem to work, I still hear the sound from the regular speaker. Is there anything special I need to do to enable the headset?

[jeremyckitching]

Shouldn't be. You should only have to plug it in and it work. At least that is what happens with my BlackBerry 8700g. Try rebooting the device if you haven't already.

[TheGreggers]

Make sure that the jack is entirely inserted into the input.

I know that sometimes I'll find that it appears in, and I'll have to give it a nudge and secure it into the input before it will switch over to the headset.

[John Clark]

If it doesn't work when pushed all the way in and after a reboot, then something is wrong with the device, hardware-wise. I'd return it.