BlackBerry Search Results 0 66135161
Messages on BlackBerry smartphone are deleted due to low memory
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Doc ID : KB13814
Last Modified : 2008-03-07
Document Type : Support
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Environment
BlackBerry® Device Software 4.2.2
SDR131839
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Problem
Email messages, personal identification number (PIN) messages and Short Message Service (SMS) messages are deleted due to low memory on the BlackBerry smartphone.
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Cause
Summary of Causes
This issue may be caused by the following:
The Application Switcher on the BlackBerry smartphone is setting itself as a system listener and is not being removed.
Switching between two applications on the BlackBerry smartphone using ALT+ESC approximately 25 times will cause a memory leak. From this point on, switching applications on the BlackBerry smartphone will cause an hourglass to appear for an extended period of time, which causes a large decrease in memory on the BlackBerry smartphone.
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Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
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Workaround
Perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141.
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Products & Services:
BlackBerry Devices
BlackBerry 8300 Series