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10-10-2011, 07:25 PM
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#21
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New Member
Join Date: Oct 2011
Model: 9800
PIN: N/A
Carrier: ATT
Posts: 1
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Re: HELP! Gone through 8 bb 9800 Torch's in 3 months
Please Login to Remove!
PLEASE HELP: ATT/BB are NO help.
I use ATT and have had BB for years, only issue is now I have gone through 8new BB 9800 Torch's in a row over last 3 months!
The problem is that every week to 2 weeks, after a NEW one the phone goes into a COMA and up and freezes where the bb function buttons, end/call, return etc..just go dark and stop working..the it goes dark where wont even turn on...
I have taken bat out, reset (control/alt/delete)...etc...I have tried a different back up, start from NEW and still DEAD. (Never dropped, not wet, etc..)
I do get funkly messages where phone has fits just before its going into coma mode..like:
"uncaught exception....net_rim_bb_phone_app(110)" whatever that means?
Last edited by moneymerlin; 10-10-2011 at 07:26 PM..
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10-10-2011, 07:55 PM
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#22
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: HELP! Gone through 8 bb 9800 Torch's in 3 months
Quote:
Originally Posted by moneymerlin
PLEASE HELP: ATT/BB are NO help.
I use ATT and have had BB for years, only issue is now I have gone through 8new BB 9800 Torch's in a row over last 3 months!
The problem is that every week to 2 weeks, after a NEW one the phone goes into a COMA and up and freezes where the bb function buttons, end/call, return etc..just go dark and stop working..the it goes dark where wont even turn on...
I have taken bat out, reset (control/alt/delete)...etc...I have tried a different back up, start from NEW and still DEAD. (Never dropped, not wet, etc..)
I do get funkly messages where phone has fits just before its going into coma mode..like:
"uncaught exception....net_rim_bb_phone_app(110)" whatever that means?
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It is considered bad manners to hijack another thread, even moreso when your concern has nothing at all to do with the current thread or forum section where you posted. Please post in the proper section.
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10-10-2011, 07:56 PM
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#23
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: 10 october 2011 EMEA outages ?
More on the EMEA outage:
According to RIM "we are pleased to report that BlackBerry email services have been restored. Some people may continue to experience delays with instant messaging and browsing services and our technical teams are working to return services to normal as quickly as possible. We apologize to our customers for any inconvenience and wexxx8217;ll continue to update you as new information becomes available."
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10-11-2011, 01:52 AM
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#24
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New Member
Join Date: Nov 2009
Location: Belgium, Antwerp
Model: 8520
PIN: N/A
Carrier: Proximus
Posts: 3
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Re: 10 october 2011 EMEA outages ?
My users confirm that BB services are ok.
I'm not an experienced user of Blackberry forums but am I wrong to believe that RIM could improve it's communication on network problems?
Or can someone tell me where to find this information?
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10-11-2011, 03:00 AM
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#25
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Talking BlackBerry Encyclopedia
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
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Re: 10 october 2011 EMEA outages ?
My BB came back to life at around 20:00 - London/UK. Got a pile of emails and full BIS on apps, had been working as normal ever since.
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10-11-2011, 06:21 AM
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#26
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Talking BlackBerry Encyclopedia
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
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Re: 10 october 2011 EMEA outages ?
Right... My BIS is down :(
Edit: Last update from my twitter was 28 min ago. No app that require BIS to connect is working atm.
Last edited by Thiego-uk; 10-11-2011 at 06:24 AM..
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10-11-2011, 06:52 AM
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#27
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New Member
Join Date: Nov 2009
Location: Belgium, Antwerp
Model: 8520
PIN: N/A
Carrier: Proximus
Posts: 3
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Re: 10 october 2011 EMEA outages ?
seems we have the same problem as yesterday
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10-11-2011, 07:08 AM
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#28
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New Member
Join Date: Apr 2011
Model: 9000
PIN: N/A
Carrier: airtel
Posts: 13
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Re: 10 october 2011 EMEA outages ?
Same problem here in nigeria west africa service outage since midday. Axxx773;xxx818;xxx822;xxx805;xxx9807; xxx59064; glo
Posted via BlackBerryForums.com Mobile
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10-11-2011, 07:48 AM
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#29
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Knows Where the Search Button Is
Join Date: Jan 2007
Model: 9700
Carrier: T-Mobile UK, T-Mobile USA
Posts: 18
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Re: 10 october 2011 EMEA outages ?
In London, T-Mobile, Vodafone, and O2 still not getting BBM or data services via BIS or BES.
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10-11-2011, 08:17 AM
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#30
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Thumbs Must Hurt
Join Date: Apr 2011
Model: Torch
PIN: N/A
Carrier: Vodafone
Posts: 56
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Re: 10 october 2011 EMEA outages ?
No BIS in Romania either, since yesterday. Service was up today for about 1 hour (sluggish), then crashed again.
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10-11-2011, 08:29 AM
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#31
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BlackBerry Extraordinaire
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
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Re: 10 october 2011 EMEA outages ?
Same problems here in Switzerland on BES. Official status from local carrier (Swisscom):
Quote:
Interruptions of Blackberry services
11-Oct-2011 13:58
Customers may experience delays in using the Blackberry service. The company RIM is taking steps to remedy the situation.
We apologise for any inconvenience caused. Swisscom
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So again: Sit and wait...
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10-11-2011, 08:35 AM
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#32
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Thumbs Must Hurt
Join Date: Apr 2010
Location: Maidenhead, UK
Model: Z10
OS: 10.0.10.9
Carrier: Three UK (PAYG)
Posts: 95
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Re: 10 october 2011 EMEA outages ?
Me and my wife has had no email. BBM, Internet yesterday and the same thing today from 8am!
I'm only 8 miles from the office in Slough!
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10-11-2011, 08:50 AM
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#33
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BlackBerry Extraordinaire
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
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Re: 10 october 2011 EMEA outages ?
From BB Twitter account:
@BlackBerryHelp: "Some areas have messaging delays and impaired browsing. We're working to restore normal service as quickly as possible. ^PM"
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10-11-2011, 09:12 AM
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#34
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Re: 10 october 2011 EMEA outages ?
My BES in Germany just dropped connection to RIM again....2nd time today.
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No longer a BES Admin, but it was fun while it lasted!
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10-11-2011, 09:19 AM
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#35
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Thumbs Must Hurt
Join Date: Aug 2011
Location: Swadlincote Derbyshire
Model: 9300
PIN: N/A
Carrier: Orange
Posts: 128
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Re: 10 october 2011 EMEA outages ?
Orange has sent a text to say some customers are still having problems, but mine still seems to be ok.
Ang x
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10-11-2011, 09:22 AM
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#36
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New Member
Join Date: Mar 2011
Location: Bulgaria
Model: 9700
OS: 5.0.0.979
Carrier: Mobiltel BG
Posts: 2
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Re: 10 october 2011 EMEA outages ?
We have the same problem here in Bulgaria. The BIS service is down once again.
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10-11-2011, 09:48 AM
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#37
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Re: 10 october 2011 EMEA outages ?
My Germany BES has just reconnected at 10:42am Eastern time.
Fingers crossed.....
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No longer a BES Admin, but it was fun while it lasted!
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10-11-2011, 10:00 AM
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#38
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Talking BlackBerry Encyclopedia
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
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Re: 10 october 2011 EMEA outages ?
I havent heard of BES problem yet in UK but BIS is definitely down. I just had a message from T-Mob RE the fiasco. God knows when it should be back working but I assume it will be just like yesterday.
Edit: Errrr.... BES down since about 14:00 London-UK
Last edited by Thiego-uk; 10-11-2011 at 10:17 AM..
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10-11-2011, 10:24 AM
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#39
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Thumbs Must Hurt
Join Date: Feb 2005
Location: oHIo
Model: 9930
Carrier: Verizon
Posts: 163
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Re: 10 october 2011 EMEA outages ?
I have Netherlands BES users reporting down...packets pending...oops...there they go now. Let's say slow and intermittent problems...
__________________
BES 2.2.3.11 5/19/04 until 8/31/10 RETIRED
BES 4.1.6.55/Domino 6.5.4 FP2 580 users RETIRED
BES 5.0.1/Domino 8.5.1 223 users RETIRED
Last edited by BB1877; 10-11-2011 at 10:26 AM..
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10-11-2011, 10:31 AM
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#40
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Knows Where the Search Button Is
Join Date: Jun 2007
Location: Algarve (Portugal)
Model: 9900
PIN: a what?
Carrier: vodafone P
Posts: 27
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Re: 10 october 2011 EMEA outages ?
Same problem as yesterday. Stopped also at around noon.
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Boldly going nowhere
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