Quote:
Originally Posted by chris_angelino
Trying to unlock myBold 9000 from corporate IT policy. I am running the JL CMDR as "an administrator" from my Vista laptop. I have a good usb cable connection.
I get the red screen after I select #5 "reset to factory".
After I type "blackberry" it just goes back to the screen shot...nothing happens... ![Sad](http://www.blackberryforums.com/images/smilies/icon_sad.gif)
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I literally just "Reset to Factory" my Bold 9000 that had a corporate IT policy on it. Had the same problem till I realized that Desktop Manager should be running to establish connection to the phone... duh!
Anyways, here's what I did:
1) Unplug the USB cable.
2) Plug it back in.
3) Launch Desktop Manager (if Windows didn't already auto-launch it)
4) Double-click "JL_Cmder" (C:\Program Files\JL_Cmder) - The "Windows Command Script" one.
5) Follow the on-screen instructions to Reset to Factory Settings.
3-4 minutes later, I've got a wiped and reset phone. OS still running. Ready to ship to my buyer.
Best of luck!
P.S. Thank you Mr. Fisher!