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10-15-2007, 04:15 AM
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#1
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New Member
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Vodafone
Posts: 4
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Handset details not being reported back to BES
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Hi Folks,
I've got 41 users on the BES at work and 40 of the handsets report back the BB Device Model, Platform Version, BB Version and so on. One, however, doesn't - it's the most recently added user. The user shares the profile with about 30 other users.
If I highlight this user and go into the Edit Properties dialog, the BlackBerry Device (read-only) entry isn't there.
Any ideas?
BES v4.1.2 Single server
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10-15-2007, 06:21 AM
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#2
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BlackBerry Genius
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
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What mail platform (and version) are you running?
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10-15-2007, 06:31 AM
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#3
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Knows Where the Search Button Is
Join Date: Jul 2006
Location: Bockhorn near Munich,Germany
Model: 9700
PIN: 21557903
Carrier: T-Mobile DE and 40 on the BES around the world
Posts: 27
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Could it be that this user is not using a BB device but one with BB Connect. That's where I see this issue. Or if the user is not completely activated. Then the PIN is known by the BES but no Device info is available. Maybe that helps.
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====================
PIN 250BAF27
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10-15-2007, 07:31 AM
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#4
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CrackBerry Addict
Join Date: Jun 2005
Location: Signal Mountain, TN
Model: K1
PIN: Positive Intrinsic Negative???
Carrier: T-Mobile
Posts: 728
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Options
Advanced Options
Enterprise Activation
In the Email field, hold down ![BB alt](http://www.blackberryforums.com/images/smilies/bb_alt.gif) and type cnfg
It will throw in "9,6/", but afterwards, it will take you to a hidden screen.
In there, you can look to see if the user is activated or not.
If no, then go activate.
If Yes, then Change Wireless sync to no.
Exit and Save
Go back in and set back to Yes
Exit and Save
Resync should happen within 5min.
__________________
KEYone
Classic,Q10,Z10,9900,9670,9810,9800,9700,
8220,9000,8820,8800,7270,8700c,7290,7230,
7510,6510,5810,957,857,950
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10-15-2007, 09:21 AM
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#5
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New Member
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Vodafone
Posts: 4
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Thanks for the replies folks. The Alt-cnfg from Grimlin looks like the favourite so far. All I have to do now is track down the user!
Many thanks.
Dave
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10-16-2007, 05:43 AM
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#6
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New Member
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Vodafone
Posts: 4
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Unfortunately, the Alt-cnfg thing doesn't appear to have worked. Can I resend an activation password and she go through the enterprise activation again or do I have to erase data and disable handheld and then do the enterprise activation routine?
Thanks for any advice.
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10-16-2007, 06:48 AM
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#7
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BlackBerry Genius
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
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You can re-set the enterprise activation password and try to re-activate ... RIM however recommends wiping the device prior to attempting an EA (thats not to say it needs to be done to function).
Try first deleting the Desktop [SYNC] service book and then undeleting it (by pushing in the trackwheel and selecting undelete on the service book screen).
What is the model # of this device?
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10-16-2007, 09:22 AM
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#8
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CrackBerry Addict
Join Date: Jun 2005
Location: Signal Mountain, TN
Model: K1
PIN: Positive Intrinsic Negative???
Carrier: T-Mobile
Posts: 728
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...and OS version?
__________________
KEYone
Classic,Q10,Z10,9900,9670,9810,9800,9700,
8220,9000,8820,8800,7270,8700c,7290,7230,
7510,6510,5810,957,857,950
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10-18-2007, 03:09 AM
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#9
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New Member
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Vodafone
Posts: 4
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Hi Folks,
Had to remotely "Erase Data and Disable Handheld", then reactivate the handset.
The details then came in about 5 minutes after activation. It's an 8700. Platform 2.3.0.77 BlackBerry version 4.2.1.94.
Fortunately, the re-activation seems to have cured this problem.
Thanks for all the suggestions!
Dave
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10-18-2007, 06:57 AM
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#10
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BlackBerry Extraordinaire
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
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Actually you just have to do a delete and undelete of the Desktop [SYNC] service book and wait for 5~10 minutes.
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
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05-07-2008, 11:19 AM
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#11
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New Member
Join Date: Jan 2008
Model: 9700
OS: 5.0.0.405
PIN: N/A
Carrier: AT&T
Posts: 5
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process described by noname worked for me with an 8120 and an 8310.
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05-07-2008, 11:25 AM
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#12
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Talking BlackBerry Encyclopedia
Join Date: Apr 2008
Location: Western NY, USA
Model: iPn4S
OS: iOS 7.0.1
PIN: 76E5A626
Carrier: Verizon
Posts: 243
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I had this happen once only to find out the user shut the Blackberry off just after it activated. So it never got the chance to check in. We have a few older executives which have a Blackberry, but rarely ever use it. They just keep it off until something comes up that they need it. Kind of annoying, but I am not going to fight it.
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Technical Engineer III
BES was decommissioned. Currently using iPhones with Lotus Notes Traveler 9.0.
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