[amadru]

I currently have 2 BES servers (4.1.4) running with approximately 800 users spread accross the two and an Exchange 2003 environment. A few months ago, delivery to the handheld would beat Exchange/Outlook by a good 30 to 45 seconds. Now, the handheld is about 2-3 minutes behind. I know this isn't a big deal and no one at my company is complaining, but Im just curious as to if there could be something bigger that could be wrong.

I have read a few documents and heard people mention that you can increase the amount of "threads" into Exchange to speed this up but I can't seem to find any documentation telling me how to do it (or Im looking in the wrong place). Can anyone help?

[noname]

Yes it may be a threading problem. Contact RIM TSupport with your BES logs for the days when the slowness was experienced. They should be able to find something. Just for your information, in general you would want ONE thread to service some 8-12 handhelds.

BTW, BlackBerry email all along is not meant for "REAL TIME" and instant delivery, make sure this expectation and record is set straight to your end-users.

[John Clark]

Originally Posted by noname

...
BTW, BlackBerry email all along is not meant for "REAL TIME" and instant delivery, make sure this expectation and record is set straight to your end-users.

Good luck with that!!! We've grown to expect it and definitely notice when it's not too quick! BES mail is the quickest in the business!

[Dawg]

especially if you are having a conversation through email.

[amadru]

[QUOTE=noname;925208]in general you would want ONE thread to service some 8-12 handhelds.[QUOTE]

Does this mean for every 8-12 I have I should add a thread? Im at 800 handhealds right now. So I should have 90-100 threads?