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Initialize problem with BES and GroupeWise

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Old 07-02-2008, 07:30 AM   #1
dupere
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Join Date: Jul 2008
Model: 8830
PIN: N/A
Carrier: TELUS
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Angry Initialize problem with BES and GroupeWise

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I have problems initialize my blackberry with BES the user stays on initialize.

I try the GWITEMINFO413_Revised for making a communication test with my Groupewise server.
It work fine, i can retreve email, message, agenda, etc.

I try to initialize with my blackberry wired on the BES.
It see the blackeberry but when i try to assigne the device it says "the user is not yet known to the Blackberry Dispatcher"

Ther is one thing i found strange, i have to run GWSystemAddressBookSync.exe to had new user to the BES.

I use Groupewise 7.01 server and 6.5 sp6 groupewise client


Here the log that i have.
GWCO

[30000] (07/01 10:21:37):{0x1528} Current Date: 2008/07/01
[54001] (07/01 10:21:40):{0x1424} {GWCO} {GWConnector} Starting GWConnector
[34192] (07/01 10:21:47):{0x1424} {GWCO} {GWConnector} Database Edition=PERSONAL_MSDE
[34157] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7
[34493] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} GWConnector Version: 4.1.3.12
[34481] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} GW API Mode=GW_OAPI
[34154] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} Mailstore test start, test level=1
[34116] (07/01 10:22:09):{0x1424} {GWCO} {admin blackberry} Login: Start
[34117] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166)
[34443] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} POA Test: Successful
[34108] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Folders: Start
[34109] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Folders: Test successful
[34127] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Messages: Start
[34128] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Messages: Test successful
[34134] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check New test start
[34135] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check New test successful
[34137] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check Changes test start
[34138] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check Changes test successful
[34129] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Appointments: Start
[34130] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Appointments: Test successful
[34140] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} CalendarQuery: Start
[34141] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} CalendarQuery: Successful, items=1
[34131] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Messages: Deleted test message.
[34132] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Messages: Deleted test appointment.
[34142] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Trash: Start
[34143] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Trash: query successful, entries=2
[34133] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Cleanup: Deleting test items from trash
[34144] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts
[34145] (07/01 10:22:18):{0x1424} {GWCO} {admin blackberry} AddressBooks: Test successful
[34045] (07/01 10:22:18):{0x1424} {GWCO} {admin blackberry} Logout admin user
[34155] (07/01 10:22:18):{0x1424} {GWCO} {GWConnector} Mailstore test successful.
[34123] (07/01 10:22:18):{0xCAC} {GWCO} {GWConnector} LogFile Cleanup
[30000] (07/01 10:25:20):{0x11EC} Current Date: 2008/07/01
[54001] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Starting GWConnector
[34192] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Database Edition=PERSONAL_MSDE
[34157] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7
[34493] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} GWConnector Version: 4.1.3.12
[34481] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} GW API Mode=GW_OAPI
[34154] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Mailstore test start, test level=1
[34116] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Login: Start
[34117] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166)
[34443] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} POA Test: Successful
[34108] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Folders: Start
[34109] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Folders: Test successful
[34127] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Messages: Start
[34128] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Messages: Test successful
[34134] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check New test start
[34135] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check New test successful
[34137] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check Changes test start
[34138] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check Changes test successful
[34129] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Appointments: Start
[34130] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Appointments: Test successful
[34140] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} CalendarQuery: Start
[34141] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} CalendarQuery: Successful, items=1
[34131] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Messages: Deleted test message.
[34132] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Messages: Deleted test appointment.
[34142] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Trash: Start
[34143] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Trash: query successful, entries=2
[34133] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Cleanup: Deleting test items from trash
[34144] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts
[34145] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} AddressBooks: Test successful
[34045] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Logout admin user
[34155] (07/01 10:25:22):{0x153C} {GWCO} {GWConnector} Mailstore test successful.
[34123] (07/01 10:25:22):{0x308} {GWCO} {GWConnector} LogFile Cleanup



GWPA

[30000] (07/01 10:21:37):{0x1510} Current Date: 2008/07/01
[54001] (07/01 10:21:40):{0x141C} {GWPA} {GWCheckPA} Starting GWCheckPA
[34192] (07/01 10:21:48):{0x141C} {GWPA} {GWCheckPA} Database Edition=PERSONAL_MSDE
[34157] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7
[34493] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} GWCheckPA Version: 4.1.3.12
[34481] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} GW API Mode=GW_OAPI
[34154] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} Mailstore test start, test level=1
[34116] (07/01 10:22:09):{0x141C} {GWPA} {admin blackberry} Login: Start
[34117] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166)
[34443] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} POA Test: Successful
[34108] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Folders: Start
[34109] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Folders: Test successful
[34127] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Messages: Start
[34128] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Messages: Test successful
[34134] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check New test start
[34135] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check New test successful
[34137] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check Changes test start
[34138] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check Changes test successful
[34129] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Appointments: Start
[34130] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Appointments: Test successful
[34140] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} CalendarQuery: Start
[34141] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} CalendarQuery: Successful, items=1
[34131] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Messages: Deleted test message.
[34132] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Messages: Deleted test appointment.
[34142] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Trash: Start
[34143] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Trash: query successful, entries=2
[34133] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Cleanup: Deleting test items from trash
[34144] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts
[34145] (07/01 10:22:18):{0x141C} {GWPA} {admin blackberry} AddressBooks: Test successful
[34045] (07/01 10:22:18):{0x141C} {GWPA} {admin blackberry} Logout admin user
[34155] (07/01 10:22:18):{0x141C} {GWPA} {GWCheckPA} Mailstore test successful.

GWQM

[30000] (07/01 10:21:37):{0x151C} Current Date: 2008/07/01
[54001] (07/01 10:21:40):{0x1410} {GWQM} {GWCheckNew} Starting GWCheckNew
[34192] (07/01 10:21:47):{0x1410} {GWQM} {GWCheckNew} Database Edition=PERSONAL_MSDE
[34157] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7
[34493] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} GWCheckNew Version: 4.1.3.12
[34481] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} GW API Mode=GW_OAPI
[34154] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} Mailstore test start, test level=1
[34116] (07/01 10:22:09):{0x1410} {GWQM} {admin blackberry} Login: Start
[34117] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166)
[34443] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} POA Test: Successful
[34108] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Folders: Start
[34109] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Folders: Test successful
[34127] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Messages: Start
[34128] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Messages: Test successful
[34134] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check New test start
[34135] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check New test successful
[34137] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check Changes test start
[34138] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check Changes test successful
[34129] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Appointments: Start
[34130] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Appointments: Test successful
[34140] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} CalendarQuery: Start
[34141] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} CalendarQuery: Successful, items=2
[34131] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Messages: Deleted test message.
[34132] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Messages: Deleted test appointment.
[34142] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Trash: Start
[34143] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Trash: query successful, entries=2
[34133] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Cleanup: Deleting test items from trash
[34144] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts
[34145] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} AddressBooks: Test successful
[34045] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Logout admin user
[34155] (07/01 10:22:17):{0x1410} {GWQM} {GWCheckNew} Mailstore test successful.
[34196] (07/01 10:22:17):{0x1410} {GWQM} {GWCheckNew} MaxThreads=100


GWSV
[30000] (07/01 10:19:44):{0x7CC} Current Date: 2008/07/01
[54003] (07/01 10:19:46):{0x75C} {0} {GWSV} - - - - - Starting GW Controlling Service - - - - -
[34429] (07/01 10:19:47):{0x75C} {0} {GWSV} Path=C:\Program Files\Research In Motion\BlackBerry Enterprise Server\
[34430] (07/01 10:19:47):{0x75C} {0} {GWSV} Timeout=900
[34431] (07/01 10:19:47):{0x75C} {0} {GWSV} Health Interval=30
[34432] (07/01 10:19:47):{0x75C} {0} {GWSV} Kill outstanding processes
[34433] (07/01 10:21:20):{0x75C} {0} {GWSV} Start GW processes
[34480] (07/01 10:21:20):{0x75C} {0} {GWSV} GW API Mode=GW_OAPI
[34427] (07/01 10:21:20):{0x75C} {0} {GWSV} Started Process GWCheckNew (5132)
[34427] (07/01 10:21:21):{0x75C} {0} {GWSV} Started Process GWCheckPA (5144)
[34427] (07/01 10:21:21):{0x75C} {0} {GWSV} Started Process GWConnector (5152)
[34436] (07/01 10:21:22):{0x1448} {0} {GWSV} Starting Process Monitor
[34436] (07/01 10:31:21):{0x1448} {0} {GWSV} Process Health Check (Monitor NR=7/1/2008 10:31:44 AM)
[34436] (07/01 10:32:23):{0x1448} {0} {GWSV} Process Health Check (Monitor NR=7/1/2008 10:32:47 AM)
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Old 07-02-2008, 09:35 AM   #2
airunz
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What version is the BES? and the GW client loaded on the BES?
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Old 07-02-2008, 02:09 PM   #3
dupere
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What version is the BES? 4.1.3.18
The GW client loaded on the BES? 6.5.7
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