[eaustin04]

I have a BlackBerry Curve 8330 and I am fighting with one of the email addresses that I have never had trouble with until now. It says the email address and/or password is wrong but its not. It won't let me put the email back on my phone and I have no idea what I am doing wrong.

Can anyone help me??

[Dubdub]

What type of account is it?

Are you trying to enter via the device itself or via your BIS account on the web? Generally if the password has a combination of upper case, lowercase and numbers or symbols, then it is better to enter it using the carrier online BIS site. Less chance of error.

[eaustin04]

I don't seem to have a problem with my hotmail and yahoo email accounts. It is through mail.com...it use to work until yesterday for some reason.

I'm trying to add the account from my blackberry phone

[Dubdub]

Add it via the carrier's BIS site. Make sure all of the settings are correct.

If it is there already, delete it and add it again.

[eaustin04]

Stupid question but how do I do that??

[Dubdub]

Smart answer - read our FAQ.

How to add / delete email addresses - BlackBerryFAQ

Where can I log into my BIS account? - BlackBerryFAQ