[retroviz]

Hi there,

I got an 8900 Curve on Friday (my provider is Orange UK) and as per the suggestion on my post 176031. I have installed Blackberry Professional Express.

Just a summary of my setup:

SVR1 - Small Business Server 2003 with Exchange 2003 (SP2) and MS SQL Server Express 2005

I decided to install the blackberry server (with DB on SVR1) on a separate server so installed it on a Windows 2003 Server VM. I followed the official Blackberry installation instructions on their site.

My problem is I am unable to activate a device using wireless. If I add a new user (using the wizard) an activation password is sent to my mailbox. Then when I go to Enterprise Activation on my 8900, I enter the email address for that user and the password and select Activate. It then just sits trying to activate, constantly retrying and nothing happens.

On a previous attempt I managed to get it activated using the Desktop Manager. The blackberry device shows correctly on the bb server but I am unable to send and receive emails on the device unless connected to the desktop manager (in which case I presume the desktop redirection kicks in). Certainly when I try and compose an email on the device it says "Send using: Desktop" (not sure if this matters).

So I did some more research and found the problems caused by different versions of MAPI32.dll and CDO.dll. Since I used my SBS disc to install the Exchange tools on my bb server, I had not upgraded to SP2 like my main exchange so these versions were different. So I upgraded and confirm from the MAGT log that these are now correct:

[30000] (02/15 09:56:40.545):{0x126C} [ENV] MAPI32.DLL: C:\WINDOWS\system32\MAPI32.dll, Version: 6.5.7638.1
[30000] (02/15 09:56:40.545):{0x126C} [ENV] CDO.DLL: C:\Program Files\Exchsrvr\bin\cdo.dll, Version: 6.5.7651.61

I believe I have opened the correct ports in my firewall. The bb documentation only states TCP 3101 but I have since read that the HTTP/SSL listen ports need to be open for the bb server so I have since opened up these. The strange thing is, my firewall logs show nothing passing through these ports.

I have run IEMSTest.exe on the bb server for both profiles and this was successful.

I have run bbsrtest.exe and this was successful:

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>bbsrpte
st.exe
NetworkAccessNode is srp.gb.blackberry.net.
Attempting to connect to srp.gb.blackberry.net (193.109.81.33), port 3101
Sending test packet
Waiting for response
Receiving response
Checking response
Successful

I am not sure what else I can check. The bb server shows "SRP Status: Connected".

Could it be a problem with the device/plan? It's on a data plan (BIS Works fine) but I wasn't sure if Enterprise Activation was something else.

I am determined to get this working so would really appreciate the help.

Thanks,

Ben

[skyman84]

Wirelessly posted (Pearl 8100)

I can tell you 100% that the issue will be that orange haven't provisionedd your mobile account for bes access and only bis, orange won't offer it unless you have multiple hand set on a corp account

[retroviz]

Thank you for your response. I did start looking into this and was worried this may be the case. Do you think they will enable BES on a consumer account? I can't see what difference it makes to them??

Anyone got a direct number to people in Orange who would do this? Would rather not have to fight my way through normal customer services trying to explain the difference between BIS/BES etc.

Thanks,
Ben

[skyman84]

Wirelessly posted (Pearl 8100)

Just dial 158 from your handset

[retroviz]

Yep, rang 158 and just got put back through to normal consumer support.

They told me that BES is only available on their business contracts so looks like I will have to come up with some solution using BIS.

Thanks anyway,
Ben