[dssdoc]

Background: I'm on a 8703e BB, on Enterprise server from my company.

Until yesterday (08Jan09), when I had an e-mail that I wanted to file in subfolders of the Inbox that I had created in Outlook, I could file it via my BB and still see, review, and/or delete the e-mail via my BB.

However, as of yesterday, if I file an e-mail I've read on my BB, it disappears from the BB screen! I later can verify that yes, it did get correctly filed into the subfolder in Outlook, but as I can't see it any more on the BB, I'm feeling frustrated.

I called Verizon CS, who didn't think it was their fault, and the CS rep put someone onto the call who apparently was from RIM, and he said it was my company's change. But our corporate Help[less]Desk says they didn't change anything.

Anyone have any clue as how to get my BB to again continue to display filed messages?

Thanks in advance!

[jsconyers]

Welcome to the forums.

You can turn folder redirection on for your device, which will allow you to view whichever folders you select.

Go to Messages > Options > Email Settings > Menu Key > Folder Redirection. Select which folders you would like to redirect to your device.

Also, you may have flagged the device to hide filed messages.

Go to Messages > Options > General Options > Hide Filed Messages = ???

[dssdoc]

Wirelessly posted

Thanks. your advice re "Go to Messages > Options > General Options > Hide Filed Messages = ???"
solved the problem...

I assume it was simply a gremlin that changed the setting on my BB, as I certainly didn't...