[ilovemyheckler]

Firstly I am new to the forum having moved from the "dark side" (iPhone) to the new BlackBerry Z30 - so hi to all.

I am unable to sync with outlook on my pc. Actually I cant sync anything.

I have downloaded the BlackBerry Desktop software but when I connect my Z30 it doesn't recognise it. When I press "connect device" I get a message saying "device not supported by the BlackBerry Desk top software" it goes on to say that this device is running the BlackBerry 10 OS"

I am guessing that I have downloaded the wrong software?

If so can anyone please point in the right direction of the software that I need?

Any other tips on getting the best from my Z30 would also be appreciated.

Thanks

[rambo47]

You need BlackBerry Link, not BlackBerry Desktop, for all BB10 devices.

BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US

Folks over at Crackberry seem to have had success syncing Outlook and BB10 devices. Should be the same for the Z30.

Q10 - how to sync with Outlook? - BlackBerry Forums at CrackBerry.com

[tsac]

As Rambo47 shows you have the wrong software. Dont feel too bad, I did the same thing when i got the z10. I even ignored the message that poped up telling me the BB was not recognized.