[Ichi263]

I have a user who we're trying to do a wireless activation. he says when he goes to enterprise activation he does not get an email and password field, only status: desktop..... has anyone seen this before and how to get it back to the proper fields. I hope a wipes not needed...;( Thx in advance.

[juwaack68]

Welcome to the forums.

Seems like I've seen that on devices that do not have the correct Enterprise Data Plan. I'd contact Verizon and confirm that first.

[ZeroKool]

Also....RIM changed their sub-domain over the weekend. (thanks for telling us RIM). Check your spam filters and make sure nothing is getting blocked from RIM........

[Ichi263]

he did not have a good EDGE signal.... always fun especially after asking user 3 times....;) thx all.

[penguin3107]

Originally Posted by Ichi263

he did not have a good EDGE signal.... always fun especially after asking user 3 times....;) thx all.

As a Verizon user, I would hope that he doesn't have any EDGE signal. ;)
EDGE is for GSM devices. Verizon is a CDMA carrier, and doesn't use EDGE at all.