[IT-Chick]

Hi All,
Hopefully I am posting in the correct place, I apologize in advance if not.

I have spent some time Googling this morning as I have several users complaining because the rules they have set up in Outlook do not pull through to their phone.

I found some information to set this up on the old BES and tried to use that information and play around in the new web BES but it is far from the same.

I would like to be able to provide a solution to my users. Basically, they have client side rules set up based on a sender or subject that go into a subfolder. While they can all view subfolders on their phones (our standard is the 8310) the messages do not show up in there.

I appreciate any help in guiding me in the right direction.

Thanks!

[penguin3107]

You need to set up those subfolders for redirection to the handheld.
This can be done on the handheld if you want.

Messages > Options > Email Settings > click menu button > Folder Redirection

Expand the folder tree and select any folders you wish to be redirected to the handheld.

Additionally, if these rules are Client-side rules, then Outlook client must be running in order for them to take effect. You might consider recreating those rules in OWA so they'd be server-side rules.

[IT-Chick]

Fantastic! I sent this info to my user to test out. I truly appreciate the assistance.