[jaabragg]

Hi - I just bought this phone -it is password enabled - I cant make a call without entering the password. I have tried to go thru settings options password then, "enabled" can be highlighted, but when I hit enter, I can never get an option to disable - & there is a little red lock next to the "enabled" -Any ideas? Thanks

[C17Driver]

Wirelessly posted

The phone has an it policy on it.

[jaabragg]

Thanks.. what does it mean to have a policy & can I correct this problem?

[ezrunner]

Wirelessly posted (hope is everything!)

Yup contact the buyer or follow procedure for removing IT policy in the FAQ

[ezrunner]

Wirelessly posted (hope is everything!)

IT policy is normally pushed to a BB when attached to a companys servers. The policy is in place for security purposes

[dc/dc]

Use JL_Cmder and use the "Reset to Factory" option. This will remove the password requirement.

[jaabragg]

Wow - thanks so very much - I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
THANK YOU

[dc/dc]

Originally Posted by jaabragg

Wow - thanks so very much - I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
THANK YOU

You're welcome.

[fsager]

The other reason for a password requirement is the memory card. You can enable either device, password, or device+password encryption. IF either of the password options are enabled, you are required to have a password enabled on the device.

[kam11]

I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.