[snhrph]

I recently replaced a dead hard drive on my laptop.

I downloaded the Desktop Manager software from RIM website and installed it on my laptop. When I try to open the software I get a "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." message.

The Error Signature reads:

AppName: rim.desktop.exe AppVer: 6.1.0.35 AppStamp:4dee095a
ModName: kernel32.dll ModVer: 5.1.2600.5781 ModStamp:49c4f482
fDebug: 0 Offset: 00012afb

What's wrong and how can I fix this?

Thank you.

[Dubdub]

delete and do a clean install and see if that will fix it. Might try an earlier version if one is there.

[snhrph]

Tried both, still coming up with the same response. :(

Any other suggestions?
Posted via BlackBerryForums.com Mobile

[Dubdub]

Did you turn your anti-virus off?

What OS on your PC?

[Soapm]

If that doesn't work you may have to uninstall and use a registry cleaner to get the traces of the old software out.

[snhrph]

Originally Posted by Dubdub

Did you turn your anti-virus off?

What OS on your PC?

PC is running XP. I did not turn the anti-virus off. I did not know It was necessary. I downloaded multiple upgrades in the past but never had this issue.

[snhrph]

Originally Posted by Soapm

If that doesn't work you may have to uninstall and use a registry cleaner to get the traces of the old software out.

I don't have any experience with registry cleaners. Which one do you recommend? Or can it be done manually?