[bs7100i]

hi i just registered because i was just given a blackberry 7100i. When i went to power up i got a JVM 102 error. Is there anything i can do to reset it myself.

[NJBlackBerry]

Welcome to BB Forums. According to many previous threads, a JVM 102 indicates a hardware failure.

You *may* be able to revive it, but I don't think so..

[John Clark]

Found this on the Blackberry website:

BlackBerry Search Results


JVM Error 102
Doc ID : KB10068
Last Modified : 2008-04-23
Document Type : Support


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Environment

* BlackBerry® smartphones



Problem

The BlackBerry smartphone stops responding and displays the following error message:

JVM Error 102



Cause

A problem exists with one or more of the .cod files on the BlackBerry smartphone.


Resolution

Before completing this resolution, download and install the latest version of BlackBerry® Device Software from your service provider's web site.

Re-install the BlackBerry Device Software and applications to your BlackBerry smartphone by completing the following steps:

Warning: The following procedures will delete either all data or all data and applications from your BlackBerry smartphone. Back up your data before performing the procedure. For instructions, see KB12487.

1. Connect your BlackBerry smartphone to your computer.
2. Open BlackBerry® Desktop Manager. Note: BlackBerry Desktop Manager may display "Disconnected." If this is the case, proceed to the next step to correct the problem with Application Loader.
3. Click Application Loader. The Application Loader Wizard appears.
4. Click Next.
5. Choose the port that the BlackBerry smartphone is connected to and click Next.
6. If prompted, type your BlackBerry smartphone password and click Next. The Device Application Selection screen appears.
7. Select the applications that you want to install on your BlackBerry smartphone.
8. If the Device Backup screen appears, choose whether or not to automatically back up the data on your BlackBerry smartphone. Click Next.
9. Click Next.
10. The Completing the Application Wizard screen appears, displaying all the software that will be installed on your BlackBerry smartphone. Click Advanced and make sure that Erase all application data and Erase all currently installed applications are both selected.

Note: If the application loader tool was not able to access all of the data on your BlackBerry smartphone, then the following two fields are grayed out: Erase all application data and Erase all currently installed applications.
11. Click Next.
12. Select Do not automatically create a backup and click Next.
13. Click Finish. The BlackBerry Device Software will be installed on your BlackBerry smartphone. Do not disconnect your BlackBerry smartphone until the process has completed.

[bs7100i]

how do i get the blackberry desktop manager

[John Clark]

https://www.blackberry.com/Downloads...93E4F3BB068C22

[bs7100i]

i'm downloading version 4.6. is it right

[scottdrmyers]

Yeah that will work. Then you need to download your carrier's software for the device as well.